HotSmartUSA.com

Our products are SAFE, we have been testing and using them since 2004. simply follow the instructions and your HotSmart should last for a long time (years!).



Frequent Asked Questions and Real Facts

First of all, HotSmarts have an A-Z (money back) GUARANTEE

• "Best present ever" says an 87 year old mother

• "A God's send" said many other persons (A God's send for my husband, a God's send for my wife, my mother, etc.)

• "You don't have inventory? Sell me one of your prototypes" (I personally went to FedEx and shiped the prototype, the person in NJ had had tongue cancer; he was very happy with his plate and later purchased more)

• "You don't ship to the UK?" Yes, NOW we ship worldwide (UK, Germany, Belgium, Australia, even Dubai ; please order now through Amazon.com
  

• "Do you ship to Australia?"  Yes, see above; order through Amazon.com 
  

HotSmarts now ship internationally!

About negative feedback

• While you may find some negative feedback (evaluations) at Amazon; please look at the date (our record is 100% positive for the last 12months), we did have some minor problems of course at the beginning which have been corrected long time ago, also we offer an A-Z GUARANTEE, The packing has been greatly improved too.
  

• Other negative evaluations are simply because people did not follow the instructions and finally... there are some lies too. That happens when you disrupt markets, and affect established interests. We have a "first in history"
  

Yes! The first plate in the world that keeps food hot!

• Oh thanks to you! for taking the time to writte such a great feedback; you made my day! I am a stroke and brain tumor survivor too! You made me feel useful. You don't know how disapointed I feel with statements like the following:

• "The plate doesn't get hot - Ans:This is like saying we sell water which doesn't boil;  the reason is probably the customers oven is a low capacity oven (800 Watts); in this case preheat  1:30 minutes 

• "Only 4 inches of the plate get hot" Ans: all the surface gets hot, except the rim but much hotter at the center
  
• "It is so flat that the juice of a steak would overfill it" Ans: that's ridiculous; the fact is: The HotSmart works as claimed or your money back, OK? (The improved model is deeper anyway)

• FACT; HotSmart Gourmet Plates are the only plates in the world that really  keep food warm and keep selling fast in Amazon.com; we decided to create this page to answer Frequent Asked Questions and feedback from our customers.

• Having said that, it is easy for me to forget as the inventor that what is easy and obvious to me it is not for my customers and  that you deserve better information. The instructions for use are so simple that they are in a single photo on the Home Page The plate does get real hot with one single minute preheating in a 1200W microwave oven (Please adjust accordingly if you own a smaller oven) 

• The specifications SPECS of the plate will show you that this modest invention is actually a quantum leap for the ceramic plate which had not evolved functionally in centuries http://bit.ly/AreWeDumb , however we don't want you to have false expectations ; the plates were developed for an specific purpose: to keep food warm at the table so you can enjoy your best recipes; follow the instructions use the plate properly and you will enjoy it for a long time.

•  IMPORTANT: HotSmart Gourmet Plates have also being discovered by caregivers and used by people who have to eat slowly due to some physical disability or mobility problem.(Ideal for Alzheimer patients, the elderly and the sick)

• Does the base separates from the plate? No, the seal has been improved; sometimes we have to open a plate for experimenting (or ongoing testing) and we cut the adhesive all around the joint with a very sharp knife which takes us a long time; then we have to pry open the plate with a flat screw driver and that also takes lots of effort (sometimes the base would break before it separates). however If you do not follow the instructions you could break the seal; and the plate will not work properly with water inside. In that case, all you have to do is to preheat the plate a few times until you get rid of all the humidity inside, then continue using the plate and don't put it in the dishwasher anymore. A dishwasher safe version is being developed.

• The plate will not become an explosive device (As some malicious comment says); we have been using and testing HotSmart plates for about 10 years now. Do not exceed 1 minute preheating time in a 1200W microwave oven; that will be enough. I am always available for questions juan@hotsmartusa.com 
  
  
• Please RT

Are HotSmart Plates Dishwasher-safe?

No, We are working on a dishwasher-safe version:  an hour glass shaped seal (among other designs and sealants) We are committed to continuous improvement and really appreciate honest,  feed back. If you get a deffective plate, you can ask for a refund of course (As claimed or your money back guarantee).

Amazon.com as you know has an excellent service and in case of any problem, you can always e-mail me juan@hotsmartusa.com

Question HotSmarts bottom is ugly but so are the back of refrigerators? (Somebody atributed that phrase to me which is a lie).

Ans: This was completely taken out of context; first of all HotSmarts bottom is not ugly, it is heavy because you need thermal mass to store the heat. If you are looking for a light plate this is the wrong choice; If you want a plate that keeps food hot, this is the ONLY one in the world (in history) that keeps food hot (it is patented)

Does this look like the back of a refrigerator to you?



Is the plate too flat?

Ans: No, although HotSmarts are not deep plates; see photo below  they work perfectly for any food with gravy (I use them every day), any comment to the contrary is simply false (This is the type of false malicious feedback we do not really appreciate); by the way a waterless bowl is also in the process of development.

HotSmart Waterless keep Hot Bowl

(coming in this next shipment, it was under testing)

Why is the plate heavier?

Ans: The plate has 3 components and needs thermal mass to store the heat; You need to decide if you want a light weight plate or a plate that keeps food hot. A Winchester is better for fighting Apaches or Mexican bandidos than a Colt 45 even if it is heavier; If you don't believe me just watch a John Wayne movie. 

 Does the bottom get hot?

 Ans: Yes,  you need to handle the plate by the rim; that is also true for frying pans (You need to take them by the handle)

Does only the center get hot?

Ans: No, the whole surface gets hot (except the rim of course); handle it with care (Hotter at the center);  If your plate is not getting hot enough, maybe you are using a small (800W) oven in that case you need to increase the preheating time accordingly to 1:30 minutes. Most people learn to use the plates in 5 minutes. Yes, it is a good idea to maneuver your next morsel to the center (Other people do not like it that hot).

If you are heating up food on the plate you need to increase the preheating time accordingly to the amount of food and its temperature (Do it gradually to avoid overheating).

HotSmart Plates do get very hot and stay still hot after 1/2 hour; by then you should have finished eating.

(IMPORTANT: This photo was taken long before the plate reached maximum temperature)

The center gets very hot (About 200F, see Temp chart below; the red zone is hot

and the green zone -the rim- stays cool for you to handle safely witht he bare hands 

Our goal is to make regular ceramic plates obsolete

(We believe it is silly to eat on plates that get our food cold even if they are preheated)

What is the delay action?

Ans: The plate reaches max. temp. (About 200F) 5 minutes after taking it out of the microwave oven and needs only one minute preheating; if you preheat a normal plate it's difficult to handle and it will get cold -along with the food- in about 5 minutesThe plate reaches max. temp. (About 200F) 5 minutes after taking it out of the microwave oven and needs only one minute preheating; if you preheat a normal plate it's difficult to handle and it will get cold -along with the food- in about 5 minutes

 Why can't I preheat the plate for 3-5 minutes or more?

Ans: For the same reason you cannot leave an iron on a silk shirt for as long as you want; this does not mean the iron or the shirt are defective, simply that every product on the market is designed for a purpose and should be used following the instructions.

Who could be interested in damaging HotSmart's reputation? (This is my own question)?

Well... competitors?, huge companies that said it was impossible to make a plate that stays hot for more than half hour by simply preheating it for ONE single minute?

People who for some reason lie; what is the need for long vicious comments when they can simply return the product?

(There are people who apparently make a living out of selling good or bad evaluations at Amazon.com)

HotSmarts have an A-Z GUARANTEE (As claimed or your money back)

Juan J. Ramirez - Founder of HotSmart

FACT; HotSmart Gourmet Plates are the only plates in the world that really  keep food warm and keep selling fast in Amazon.com; we decided to create this page to answer Frequent Asked Questions and feedback from our customers.

It is easy for me to forget as the inventor that what is easy and obvious to me it is not for my customers and  that you deserve better information. The instructions for use are so simple that they are in a single photo on the  Home Page The plate does get real hot with one single minute preheating in a 1200W microwave oven (Please adjust accordingly if you own a smaller oven) 

The SPECS of the plate will show you that this is a quantum leap for the ceramic plate which had not evolved functionally in centuries, however we don't want you to have false expectations; the plates were developed for an specific purpose: to keep food warm at the table so you can enjoy your best recipes; follow the instructions use the plate properly and you will enjoy it for a long time.

HotSmart Gourmet Plates have also being discovered by caregivers and used by people who have to eat slowly due to some physical disability or mobility problem.(Ideal for Alzheimer patients, the sick people with mobility problems and of course for people who simply like eating slowly to enjoy their hot meals.

Eating Slowly: by the way, eating slowly has so many benefits that we will dedicate an entire section to the subject. If you are of the impatient type, please Google: "eating slowly" (It gets you satisfied with less calories).

 Click:

Harvard on Eating Slowly

Can I preheat the plate in a regular oven?

That would be defeating the purpose of the plate which is designed to get very hot in ONE single minute in a full size (1200Watt) microwave oven and remain still hot after 1/2 hour to keep your food hot. Some people say they should be able to preheat for a longer time;  for me it would have been easy to design such a plate but I decided to designed a plate that needs only one minute preheating and remains still hot after 1/2 hour, yet you can handle it safely with your bare hands.

Please share with friends and relatives

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